Terms and Conditions

Who we are

This Website is a research platform where Customers can Order research on essays, research on dissertations, and other writing services. The essays, dissertations, and other writing services (defined as Product here and after) are prepared by freelance Writers. Our service ensures Product delivery to the Сustomer on condition the Order is fully paid and all required information for Order completion is provided.

Note: By using this Website, placing an Order or through other means or checking the Terms and Conditions box, the Customer agrees to the Terms and Conditions given on this page. If the Customer does not agree to them, the Customer should not use the site or access the services from it. No guarantees are given to the Customer if Customer violates Terms and Conditions given on this page.

Important notions:

‘Agreement’ refers to these Terms and Conditions.

‘Company’, ‘Service’, ‘We’ mean the entity that provides independent research and writing services to Customers according to the defined terms laid out in this Agreement.

‘Writer’ is the person, who has agreed to work with the Company on a freelance basis to provide research and writing services under the Company’s terms.

‘Customer’ is the person who places an Order with the Company to obtain the Product according to his or her requirements and governed by the defined Terms and Conditions laid out in this Agreement.

‘Order’ is an electronic request of a paid service from the Customer for a particular Product and/or service.

‘Order Status’ defines Order progress on a particular stage.

‘Product’ is a document in an electronic format that is the final result of Order completion.

‘Product Revision’ is an edited version of the original Product initialized by Customer.

‘Support Team or Support’ is the part of the Company’s organizational structure with the mission to assist and coordinate the Order process.

‘Quality Assurance Department’ signifies the part of the Company’s organizational structure with the mission to guard and evaluate the quality of Product and service provided.

‘Messaging System’ is an interactive feature that ensures communication between the Customer and Support/Writer.

‘Verification Process’ is a procedure required from Customer in order to confirm his/her billing identity to prevent fraud.

‘Store Credit’ is a money account of the Customer within the Company.

1. Nature of Product and Terms of Usage

1.1. The Company offers a writing service completed by outsourcing freelance specialists. The Company delivers the product on the “as is” basis, and the Customer uses the products at his/her own risk. Everything provided by the Company is intended for research/reference purposes only. The Company is also not responsible for the Customer’s grades or any other failure of the Customer to use this product appropriately or any improper usage of the research contained therein.

2. Order Process

2.1. Placing an Order. When filling in an Order form, the Customer should provide a valid email address and a correct phone number where the Customer can be reached (preferably both – home and mobile). There may be multiple occasions during Order preparation when establishing contact with the Customer is crucial. The Company shall not be responsible for Order delay or other quality issues on the Order if they cannot be resolved due to the incorrect contact data given by the Client.

2.2. Instructions. Because the Company works based on Customer’s instructions, these instructions must be clear and precise. If the instructions are not clear and additional instructions are needed to complete the Order, the Customer should provide the necessary instructions as soon as possible. The Customer is advised that once the Order is completed any revision request must only be based on the initial requirements and description of the original Order. Any changes from the initial instructions of the Order will be considered “editing”. This is an additional service and the Company will not conduct any free revision request that is different or deviates from the original Order requirements and/or description. Instructions and additional requests must be sent before a Writer is assigned to the Customer’s Order. Failure to meet this requirement will result in a violation of this Agreement and forfeiture of any claim to the implied warranty or guarantee.

2.3. Sources. The Writer is allowed to use any relevant source available for the completion of the requested assignment – books, journals, newspapers, interviews, online publications etc., unless the Customer mentions some particular sources to be used or others to be ignored. If the Customer needs specific sources that are crucial for the completion of the Order, the Company would expect the Customer to provide them within the required time schedule listed below.

48 hours – 10 days: Instructions and all sources must be received within the first 8 hours.

12 hours – 24 hours: Instructions and all sources must be received within the first 1 hour.

12 hours – or less: Instructions and all sources must be received within the first 20 minutes.

2.4. Matching of the Academic Level. It is the Customer’s sole responsibility to choose the correct academic level that best fits the required assignment at the time of making the Order. If the Customer has made an error while placing an Order, then the Customer must contact the Support Team immediately for assistance, since the Writer is required to complete the Order in accordance to the Academic Level received at the moment the Writer is assigned.

2.5. Checking the Messaging System. The Messaging System is an easy and convenient way to communicate. The Customer should check messages for any updates from the Support Team or from the Writer. The Customer should also promptly address any questions, concerns or give additional instructions using this interactive feature.

2.6. Incorrect Order Placement. The Company reserves the right not to process or to resubmit the Customer’s Order in the event that the details indicated are inconsistent to or do not match the Order’s original description. Failure to provide the correct description or choosing the wrong Product, deadline extension requests or Writer level upgrade may require additional payments. See 3.1. for more detailed information.

2.7. Tracking Order Progress. The Customer is highly encouraged to stay in touch with the Support Team/Writer and to monitor Order Progress through the Customer’s personal account on the web site. Possible statuses of the Order are:

Awaiting payment – albeit the Order is registered within the Company’s system, the Customer should proceed with the payment first for the Company to start working on it.

Research has started – Order is successfully paid and our Researchers are preparing needed materials for the Writer.

Work in progress – the Writer is working on your Order

Completed – The Product has been uploaded for the Customer’s review. The Customer is welcome to download it from the Customer’s personal account on the web site.

Returned for revision – Writer is revising the Product according to Customer’s instructions.

Hold – the Order is put on hold by the Support Team and the Writer has temporarily stopped working on it. The Customer is advised to visit the Messaging board on the personal profile for detailed information or to contact the Support Team.

Canceled – the Order is canceled.

2.8. Client can request for a draft from the Writer, however, the Company does not guarantee a draft if Order’s urgency is 3-48 hours.

2.9. Preferred Writer. When placing an Order, the Customer can indicate a preferred Writer to be assigned to an Order. The Company reserves the right to decline preferred Writer request based on Writer’s history, recent quality and lateness issues that might jeopardize Order completion. The Company will inform the Customer about it’s decision and provide supporting materials. If the Customer insists on chosen Writer, the Company will not be responsible for failure of the preferred Writer to deliver high quality Product in a timely manner.

3. Prices and Payment

3.1. The Company cannot begin working on the Customer’s Order until the Customer has paid for the entire amount of the Product(s) and/or service(s). In case the Customer is notified the additional payment is needed to be issued on the Order, the Customer has to process it as soon as possible. The delay of additional payment completion may lead to delay in Order completion. The Customer cannot be compensated for such a delay if the Customer does not issue the additional payment immediately after he/she has been notified on the issue.

3.2. Prices are as specified on the Website; however, the Company reserves the right to adjust prices in its sole discretion due to increases in costs, the increase or imposition of any tax, duty or other levy and any variation in exchange rates or other errors. Prices for the Products are exclusive of taxes, international fees that shall be paid by Customer.

3.3. The Company is not responsible for any fraudulent activity. The customer is responsible for Unauthorized transactions made through the website, including but not limited to Customer’s account credentials safety, credit card, or debit card security.

3.4 Depending on your Order type, urgency, and quality level your payments can be sent to different billing companies.

3.5. Discounts. The Customer must be precise and attentive when filling in the Order form. A discount code can’t be applied to an Order after the Order has been paid. The Company is not obliged to provide a replacement or compensation in case of a code not being used while placing an Order. Special offers or discounts on the Company’s Products and services may not be used together at the same time and cannot be combined with any additional services.

4. Delivery/Downloading Policy

4.1. The deadline dates Customer choses when placing the Order (whether provided on the Website, in an Order confirmation, or elsewhere) are estimates only but not a guarantee that the Product will be delivered by a given date. Company reserves the right to deliver the Product with a delay if Customer was notified on it and had no objection to it. In this case no refund or other compensation is provided to Customer. Should the client have any objection it must be communicated to Support in written through the message board or email.

4.2. In case the Product was received by the Customer and the Customer requested Revision after the initial deadline, no refund is issued to the Customer. The deadline estimates are set to initial Product delivery only. The free revision is executed without compensation for deadline estimates change.

4.3. In case of timely delivery of the Product, the Company will not be responsible for failure of the Customer to download the Product. The Customer will still be billed for the service rendered and no refund is guaranteed at this point in order to pay the Writer for the work done.

5. Verification Process

5.1. Protecting billing information of the Customers and eliminating fraud is a priority that the Company takes seriously. The Company is obliged by authorities along with merchant providers and banks to protect the credit card holders who purchase from it. Accordingly, due to the nature of the Company’s business, type of Product and the fact that it is delivered by electronic means, no handwritten signature is required as proof of delivery. The Customer must pass 3D Secure Verification on each of Customer’s payment.

5.2. The Company reserves the right to request the Customer to provide: a print-screen of our charge in Customer’s online banking, other charges can be hidden. Everything provided by the Customer in order to pass the Verification process is never shared to any third parties. The copies that are requested are not used for any other purpose but only to verify the Customer’s identity. For the Customer’s security the Company does not store files and documents that are sent for Verification. These are immediately trashed once Verification is completed. The Company reserves the right to forward Customer’s card details to another payment service provider if the card was not authorized at the first attempt without notifying the Customer.

5.3. When requested to verify the Customer’s billing information, it is the Customer’s sole responsibility to comply immediately to ensure that the billing information meets the Company’s anti-fraud policies and procedures. In case Order cannot be completed in a timely manner due to delay on Verification, the Customer is required to set a new deadline after successful Verification.

5.4. Any unauthorized use of a stolen credit card is prohibited by law and will be reported to the applicable law enforcement agencies for further investigation. The Company works closely with the authorities to fight cyber crime and report all fraudulent Orders for prosecution.

6. Termination

6.1. The Company reserves the right to cancel any paid Order at its own determination or decision in case there is lack of cooperation/communication from the Customer’s side that affects Order completion or a suspicion by the Company that the Customer is engaged in fraudulent activity. The Company does not guarantee reimbursement in the circumstances described above. The Company shall have sole discretion to take the necessary action it thinks are right based on the particular circumstances of each case.

7. Revision policy

7.1. The Free Revision policy is a courtesy service that the Company provides to help ensure Customer’s total satisfaction with the completed Order. To receive free revision the Company requires that the Customer provide the request within fourteen (14) days from the first completion date of the Order/Product and within a period of thirty (30) days for any dissertation, thesis, research proposal, thesis proposal, dissertation chapters writing or any other reasonably large assignments. If the Customer has missed the policy deadline, the Customer may choose to have the Order revised but for additional payment or the Customer may place a new one for editing.

7.2. Quality Assurance Department of the Company reserves the right to limit the number of revisions or decline revision requests in cases such as, but not limited to: changes in initial order details; unreasonable return of the assignment; taking advantage of Writer and obvious abuse of revision option.

7.3. If revision request violates original instructions, the Quality Assurance Department has the right to decline it. If a request falls within mentioned guidelines, the Company will happily revise the Customer’s Order to meet the initial requirements free of charge.

8. Plagiarism Policy.

8.1. The Client can add Plagiarism Report service to the Order for additional price. If ordered, the Company is to provide a copy of plagiarism report for the Product delivered. The Company is not obliged to provide a copy of plagiarism report for each Product Revision if such takes place.

8.2. The Order may contain small plagiarism percentage, the company is doing its best to control the quality of the work however due to the freelance nature of the work we can not guarantee the work and the product is sold as is.

9. Satisfaction Guarantee

9.1. The Product ordered is aimed to be done according to the Client’s initial instructions.

9.2. The Company does not and cannot guarantee that any of writing services such editing, proofreading, formatting services will be plagiarism free. Papers and other materials that are not written or made by the Company will not be scanned or reviewed for possible incidence of plagiarism.

9.3. All refunds and cancellations requests should be communicated and expressed in writing by using the Order Messaging System or by emailing the Support Team. In the unlikely event that the Customer is not satisfied with the Product or receives the Product after the specified deadline, the Customer may request a free revision of the Order. It is the sole discretion of the Company to approve or disapprove any request on an individual case to case basis.

9.4. Full refund may be given to the Customer at any time prior to the Writer assign. In case Customer placed the Order as a mistake or duplicate or realized that the Company should not complete the Order at any other reason, the Customer should notify the Support Team on the cancellation or refund request as soon as possible. The Customer will not get a full refund for the Order after the Writer was assigned to the Order, since the Writer spent time and effort on the Order depending on the period the Writer is working on the Order. Due to this the Writer should be compensated for the work done.

9.5. In case of a refund request due to bad quality of the Product, the Customer must provide strong reasons, and examples to back up the claim for refund within seventy-two (72) hours after Order completion. Only after an extended list of violations is provided, will the request for refund be forwarded to the Quality Assurance Department for further investigation and refund request approval. Please note that the Company can also ask for additional materials or evidence to support the request. Quality Assurance Department reserves the right to decline refund inquiry if aforementioned information or documents are not provided when the request is made.

9.6. In case a full refund is issued or Order becomes unpaid in circumstances where the service rendered has already been delivered, the Company retains full authorship for the Product completed and reserves the right to use, resell, distribute and share it to other third parties. The Customer is then not eligible to use the Product for whatever purpose.

9.7. The Company reserves the right to issue only partial refunds or store credit to the Customer if:

• the Customer cancels the Order that is in “Work in progress” status – refund or store credit option up to 60% depending on the time and urgency;
• the Customer cancels the Order that is in “Hold” status – up to 60% refunds or store credits are possible if writer has not finished the paper and depending on the amount of completed work;
• the Customer edits Order details that lead to payment decrease prior to Order completion – store credit option up to 50% depending on the amendments;
• the Order is late, but the Customer agrees to extend the deadline, the price will be recalculated according to the nearest deadline option. The actual difference in price (up to 20%) from the order total will be refunded to the Customer or placed on Customer’s store credit account;
• the Order is late, but the Customer has downloaded the Order and requested refund on lateness only after paper has been downloaded. The difference in price will be given as store credit to the Customer on his/her request but no more than 20% of the purchase price.

No refund can be issued to the Customer if:

• the Customer cancels the order that is in “Completed” status;
• the Customer did not request for refund within seventy-two (72) hours after Order completion, since it is to be assumed that the Customer is satisfied with the Product;
• the Customer is dissatisfied with Order quality but did not provide a detailed list of violations. The quality complaint is considered as invalid without reasonable and detailed proof and should the Customer fail to provide such proof, the Company cannot investigate Customer’s complaint;
• the Order is late because the Customer did not provide the information required or materials on time or Support Team could not reach the Customer via contacts provided, then the Customer cannot claim a refund based on lateness.

9.8. Store Credits accepted by the Customer as a compensation for any occurred inconveniences are non-refundable. If unused in 365 calendar days from the day of accrual, Store Credits issued will be debited from the Customer’s respective account and no longer be available for use.

9.9. Short Message Service (SMS) Alerts allow Customers to receive alerts on their mobile phones in the form of an SMS text message. By placing an Order, the Customer agrees to receive mobile phone alerts and updates from the Company. The Company will not be responsible for any additional charges for the Company SMS Alerts that may be charged against the Customer by the mobile service provider.

10. Promotional Materials

10.1. The Company reserves the right to contact the Customers by email regarding new services, discounts, special offers and any other information that the Company may deem useful for the Customers.

10.2. The Customer consents to receive emails and other forms of electronic communications including but not limited to push notifications, SMS from the Company or any other third party which the Company may allow.

10.3. The Customer expressly waives any cause of action against the Company for receiving the emails and other forms of electronic communications from the Company for advertising and promotional or informative purposes.

11. Waiver of Breach

11.1. No waiver by the Company of any breach of this Agreement by the Customer shall be held to be a waiver of any other or subsequent breach. All remedies afforded in this Agreement shall be taken and construed as cumulative, that is, in addition to every other remedy provided herein or by law.

11.2. The failure of the Company to insist on a strict performance of any of the terms and conditions of this Agreement shall be deemed a waiver of the rights or remedies that the Company may have regarding that specific instance only, and shall not be deemed a waiver of any subsequent breach of default in any terms and conditions.

12. Amendments

12.1. The Company reserves the right to modify, amend, revise or otherwise change any and all provisions of this Agreement. The Customer expressly agrees to be bound by any subsequent modification, amendment, revision or changes as contemplated herein, by the continued rendition of services by the Company. It shall be the obligation of the Customer to review this Agreement for changes from time to time, since any changes are reflected in this section of the website.

13. Entire Agreement

13.1. This Agreement contains the entire stipulations between the Customer and the Company, and no statements, promises, or inducements made by either party or agent of either party that are inconsistent herein shall be valid or binding unless expressly authorized under this Agreement. This Agreement may not be enlarged, modified, or altered except in writing signed by the parties and indorsed on this Agreement. This Agreement shall supersede all previous communications, representations, or agreements, either verbal or written, between the Customer and the Company.

14. Severability

14.1. It is understood and agreed by the Customer that if any part, term, or provision of this Agreement is held by the courts to be illegal or in conflict with any law of the state where made, the validity of the remaining portions or provisions shall not be affected, and the rights and obligations of the Customer shall be construed and enforced as if the Agreement did not contain the particular part, term, or provision held to be invalid.

15. Law Governing

15.1. It is mutually understood and agreed that this Agreement shall be governed by the laws of the place where the Company holds its principal place of business, both as to interpretation and performance, or in any other place at the determination of the Company.

16. Place of Suit

16.1. Any action or other judicial proceedings for the enforcement of this Agreement or any of its provisions shall be instituted in the courts of competent jurisdiction in the place where the Company holds its principal place of business or in any other place at the determination of the Company.

17. Other Jurisdictions

17.1. We make no representations that the Services or the web platform are appropriate or available for use in all locations. Those who access or use the Services or the web platform from jurisdictions prohibiting such use, do so at their own volition and are responsible for compliance with local law.

18. Personal data

Definitions of legal bases for the processing of Personal Data

Consent – your clear agreement to the processing of your personal data for a specific purpose.

Contract – the reason why the processing is necessary based on a contract you have with us, or because our representative has asked you to take specific steps before entering into that contract.

Legitimate Interests – the reason why the processing your data is necessary which is based on the legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests. These legitimate interests are:

• gaining insights from your behavior on the Website;
• delivering, developing and improving the Website;
• enabling the Website to enhance, customize or modify the Website and services;
• determining whether marketing campaigns are effective;
• enhancing data security.

18.1. Privacy Notice and Statement.

18.1.1. We are committed to the protection, privacy and security of customers using this website whether through use of a mobile device/other device or media. All personal data collected from this site complies with the principles of the EU GDPR Data Protection Act 1998 and May 25, 2018. By accessing this site you agree to the terms of this Privacy Policy and consent to the collection, processing, use or transfer of data as set out in this policy.

18.2. Information We Collect and Use

18.2.1. When a user visits our Website, we automatically collect and store standard information, such as IP address, browser type, access time, etc. This information is gathered for internal use only.

• IP address is used to generate aggregate statistics of website exploitation. Browser type and access time are needed to improve quality of the content and increase effectiveness of our Support Team.
• Personal information. We collect personal information (e.g. name, e-mail address or phone number) when you register for an account with us. Or when you provide personal information to our site during contact with its representative via phone, email, internal messaging section or live chat.

18.3. Personal and Billing Information that You Provide

18.3.1. We collect and store personal information, such as name, e-mail address, phone numbers and billing address, provided via the registration form, as well as during direct communication of a person with a representative of our platform via phone, live chat or email before or after the registration process. Your personal information is collected and securely stored in our database for internal use only. You are required to give only valid information, which will be used to check your identity or verify your payment. Certain fields on the registration page, which are not marked with asterisk (*), are optional. Alternative phone numbers and/or e-mail addresses are needed for our efficient cooperation only.

18.3.2. We may use your email address to send any updates regarding these particular Terms and Conditions and other policies, agreements and other documents that regulate the use of the Website. By providing your contact information, such as email address and phone number, you give us the right to contact you to clarify the details of your Order, verify your payment as well as to initiate contact with promotional purposes. You may unsubscribe from promotional emails by following the instructions in the emails you receive from our platform. You may request from us to stop issuing calls with promotional purposes by sending an email or contacting our representative through chat.

18.3.3. We may request you to provide additional information aside from the information required in registration and Order forms, in order to verify your identity or payment, received for your Order. In case you refuse to provide such information, we may refuse to process and complete your Order.

18.3.4. If you fill in the billing information on the Website, your billing details will be received by the payment processor and used accordingly to process your payment. Our representatives do not have access to your credit card information, it is received by the secure payment processor and used ONLY to process the authorized payment for your current Order.

18.3.5. We do not share any of the personal information you provide with any third parties without your permission, received in written form. This regulation does not apply to personal and/or identifying information, provided in instructions necessary for completing your Order and/or additional materials and files (see subsection “Order Instructions and Additional Materials”).

18.3.6. You can remove your name and phone number from our database by making correspondent changes in your profile. Other personal and sensitive information, including your email address and information about your Orders, may be removed from our database by your request in written form sent. If such request is received, we will remove your account and any personal information from its database within 14 days.

18.4. Why we collect your information

18.4.1. Our platform collects your personal data in Order:

• Provide services;
• Keep the website running
• Improve the website;
• For customer support;
• For marketing purposes (with your consent)

18.4.2. We will not sell or provide your data to any third party where you have not provided your consent to do so. All other data is processed in accordance with the General Data Protection Regulation (GDPR) 2018 and other applicable laws.

18.5. Our platform collects data when you interact with its website, especially when

• You browse any page of the website;
• Our representative calls you;
• You use the website;
• You receive emails from us
• You chat with customer support representative;
• You connect integrations;
• You opt-in to marketing emails.

18.6. We will delete your personal data from the databases no later than 10 years from the last time you used the website.

18.7. You have the right to access any data that we hold relating to you. Requests must be made in writing and proof of identification is required to protect your data and to ensure it is not disclosed to unauthorized parties.

19. Purpose and Scope

19.1. Our platform does not knowingly attempt to solicit or receive information from children under 16 years of age. We acknowledge and understand that you are aware of and care about your own personal privacy interests, and we take that seriously. This Privacy Policy describes the policies and practices with regard to the collection and use of your personal data, and sets forth your privacy rights.

20. Consent Withdrawal

20.1. If you have given consent to the processing of your data you can freely withdraw such consent at any time by emailing us to any address displayed on Contact us page.

20.2. If you do withdraw your consent, and if we do not have another legal basis for the processing of your data, then we will stop the processing of your personal data.

20.3. If the Website has another legal basis for the processing of your data, then we may continue to do so subject to your legal interests and rights.

21. Your California Privacy Rights (For California Residents) CCPA

Under California Civil Code Section 1798.83, California residents have the right under certain circumstances to receive, once per calendar year, information about third parties with whom we have shared information about you or your family for the marketing purposes of those third parties during the previous calendar year, a description of the categories of personal information shared, and a description of the nature of the business with whom it was shared.

To make such a request, please send an email to support@paperwritingpro.com. Please include the phrase “California Privacy Request” in the subject line of any email request. Please also identify the domain name of the website you are inquiring about and include your name, email address, and mailing address in any request.

We will respond to you within a reasonable time of your request.

22. Security

We have put in place required security and organizational measures and procedures to secure the data collected and stored. We have security policies and data processing agreements with all our employees and contractors who are obliged to follow and maintain appropriate technical and organizational measures. We have internal Information Security Policy. Connections to the Website are encrypted using 256-bit SSL with integrity assured by the SHA2 ECDSA algorithm. We use servers that comply with strict international data security standards, including ISO 27001.

You acknowledge that no perfect security infrastructure exists, no data transmission is guaranteed to be 100% secure, and there may be some security risks.

You are responsible for your login information and password. You shall keep them confidential.

In case if your privacy has been breached, please contact us immediately on support@paperwritingpro.com.